Sure, the task remains the same: the assistant writes the order. They can be organization-wide, issue-specific or system specific. Synonym for protocols Both are instructions for how something should be done. In other words, it identifies who completes the form and when this should occur. In this article we will define each of the items and show you how to create all three so your business operates smoothly and you can grow by passing tasks on to others.Additionally, we will cover the differences between all three so you can see specific situations when each is applied. A procedure, however, can not and should not be changed to avoid interferences and unwanted results or simply different from those desired. The “what” criterion has been fulfilled. It may help to think of protocols as "mandatory procedures." You'll be smarter and better informed automatically. ISO 9001: 2008 requires organisations to define processes and procedures. Business Process Management vs Quality Management vs Enterprise Architecture vs Workflow Management. As a result, far too m… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Procedure. Understanding the difference between process vs procedure will change the entire way you create and assign tasks to your team. Using this approach, the staff gets a greater understanding of the context and implications of a cross-functional process, and how each procedure contributes to that process. Required fields are marked *. Process vs Procedure: What’s the Difference? … Processes, Policies and Procedures: What's the difference? So - don't leave this page without subscribing to it. Differences between process and procedure in ISO 9001 can be confusing to understand. Check out this Standard Operating Procedure Template that the team at Process Street created to make building, implementing, and following SOPs easier. Procedures and or work instructions are then used to define how certain tasks are carried out at each stage in the process (see the example below). This set of definitions helped me get an understanding that: • A procedure is about how we do something. Considering the differences between the two terms, it shouldn’t be too surprising that there are different ways to document them. Policies are formal statements produced and supported by senior management. Procedures – tell you who does what when. In java, procedure and functions are same and also called sub-routines. A procedure, on the other hand, is a lot more detailed, as it includes the exact instructions on how the employee is supposed to carry out the job. Do you even have time to collect all those signed off checklists and study them? For example a working from home policy could outline what your working environment should consist of, how you should take regular breaks and so on. Learn from practical examples how to interpret the definitions. To make things worse, none of the buzzwords have a real, well-defined definition, so the whole thing can be really confused. To read Triaster’s Paul Elson-Vining’s take on the subject, have a look at: Documenting information: Process map or procedure? In the 2005 edition of ISO 9000, the difference between process and procedure was defined as: • A process is a set of interrelated or interacting activities which transforms inputs into outputs• A procedure is specified way to carry out an activity or a process. © 2014 - 2021 Tallyfy, Inc. All rights reserved. The 'workflow' or 'process' are two of the most common used in the field. Procedures, on the other hand, would be explained through a physical or electronic document (To complete the process, do X, Y, and Z). So, putting it more bluntly…A process is a series of related tasks or methods that together turn inputs into outputs.A procedure is a prescribed way of undertaking a process or part of a process.At a glance, the two might seem confusing, as they both refer to the same activities being carried out. and • A procedure is about how we do something. A process-based system normally consists of a high level, on page, description of the business process model. They are similar, but there is a difference. You can lay out processes and procedures on documents and checklists with complicated cross-references to allow for contingencies. Both are related with the policies and guidelines of a particular activity. When you do business, you want to do everything “right.” What’s more, you want your staff to get it right EVERY TIME. How can you build in a safeguard procedure that ensures it won’t happen again? Thus, the store owner might specify that the sales assistant should greet the client and smile. Processes are cross-functional and define what is done and by whom. Summary of Difference Between Process and Procedure: The Difference between Process and Procedure is that process is a set of activities that have to be done in any tasks while procedure refers to how these activities are done. Just think of it: even if the sales assistant is rude and unfriendly, he or she has still completed a part of the hamburger-making process the minute the order is written down. Your email address will not be published. Unlike processes, a procedure doesn’t have to be a workflow – a set of simple guidelines could suffice. Processes vs Procedures …and Work Instructions. On the other hand, a procedure is the series of steps that are carried out methodically to achieve something. This set of definitions helped me get an understanding that: • A process is about what we do. In SQL, procedure does not return a value. 1. This begins with a basic understanding of the hierarchy of these terms and how to efficiently categorize the workings of a management system within them. A process is the highest level, followed by procedures, and finally work instructions. Procedures have a narrow focus; they describe, step by step, what actions to take in specific instances. A program is a definite group of ordered operations that are to be performed. Following are the important differences between SQL … Tallyfy » Workflows and BPM » Process vs Procedure: What’s the Difference? A fast food outlet makes hamburgers. How to Write a Standard Operating Procedure [5 Easy Steps], How to Improve Business Processes [4+ Practical Ideas], Improve Company Efficiency by Streamlining Business Processes, What is a Process Flowchart and How to use it [5+ Examples], What is Process Documentation (And How to Do it), START TALLYFYING      DISCUSS MY QUESTIONS, Your email address will not be published. They are very specific instructions, for example, how to complete a form. Difference between Trigger and Procedure in DBMS. ; The nature of the program is passive as it does nothing until it gets executed whereas a process is dynamic or active in nature as it is an instance of executing program and perform the specific action. How to Write a Standard Operating Procedure, Business Process Management Software (BPMS), Who is responsible for each part of the process, The specifications applicable to each part of the process. Key Differences Between Program and Process. A procedure is a set of steps explaining how to do an activity, for example a procedure to purchase office equipment for a new employee. The difference is that the process is a big picture flow of what steps need to be performed to achieve a larger Key outcome. This is why the simple definition above is not good enough and why we need to go deeper for the answer. A process defines the big picture and highlights the main elements of your business–breadth. This is all well and good (and for those of you who just came for an easy definition - you've now found it), but as you go start diving into the ‘whats’ and ‘hows’, things can start to get a bit confused with ‘whats’ sometimes looking like ‘hows' and everything starting to sound like a Dr. Seuss book. Difference between Work Instructions and Procedures. If you're familiar process management, you probably know that there's a lot of buzzwords being thrown around. Procedure, as well, is a set of instructions which takes input and performs certain task. That’s a procedure, and it can make a huge difference to a business. Business Process Management Software (BPMS) allows the company leadership to keep track of processes and procedures while giving the employee a dashboard with all of their to-dos to complete. Put a sequence of these together to describe how to achieve an objective and you have a process map. The process is a simple one, and it all starts with taking the order. Over the years, I have often thought that I had found good answers, only for someone to come up with something that did not fit in with my explanation. However, inside this simple process, the fast food outlet’s staff also follow several procedures. Standard Operating Procedures (SOP) are written, step-by-step instructions that describe how to perform a routine activity. Get access to the  hbspt.cta._relativeUrls=true;hbspt.cta.load(744854, 'a8aa9278-253f-45bc-88b1-77035c6a6656', {});  which explains what you need to know to successfully capture the current state of your business accurately and improve continuously. The difference between a method and a procedure is similar to the difference between strategy and tactics, in that the two are often confused, and understandably so. A procedure must be followed to the letter, otherwise it will no longer be called procedure. But at the end of the day, how do you know if people followed each step in the way you’ve determined will be best? It all starts with mapping out what your business does and how it does it. A process is a series of related tasks or methods that together turn inputs into outputs. Driven by business objectives and convey the amount of risk senior management is willing to acc… Documenting your processes using flowcharts might look pretty and nice – but you can’t run them. Process vs procedure: what is the difference? On the other side of the coin, if they’re doing the same thing you do, only more efficiently or to a higher standard, it’s a real threat to the survival of your business. On the other hand, an instance of a program being executed is a process. This is supported by each of the processes being defined at the next level of detail. Of course, these are three quite different and distinct notions and you have to understand where stand the differences between them. Many times process comprises of steps that require A procedure to be executed – a supportive SOP. Procedures supplement polices and describe how the policy will be implemented and met. The cyclical nature and uniformity of a procedure are vitally important for training new employees, compliance, process improvement and auditing. The difference between processes and procedure is quite substantial – a process is more surface-level. Anyway ... we'll continue from where we left off above. In truth, the term process is a very loose and flexible phrase which can be used to describe sweeping overviews or detailed steps. So, to make it easier, you can look at the difference between a process and a procedure as “what” versus “how.”. The important distinction of process is that this conceptual approach views activities through a narrative prism, unlike policy.. Vitally important to your business.. Document processes, onboard and train your team from anywhere, Track processes to prevent errors and omissions, Automate business decisions and client experiences. But along the way, you might find that things aren’t going as well as you would like them to. REPEATABLE SYSTEMS ARE THE SECRET TO WINNING. Maybe some variable you didn’t initially plan for enters the equation. Please check your inbox right now to activate your subscription. Legal Notices. A protocol is a list of rules regarding which actions should be taken and when. A procedure is a set of actions and the order in which they are done. The real value of capturing every procedure and process is that it allows your business to improve and keep on improving. Procedures are the sequential steps which direct the people for any activity. If it can be described in a flow chart it is most likely a process and if there is a written description of how the activities are carried out these tend to be procedures. This all sounds very unclear so let me give you an example Difference between Procedure and Work Instruction is that work instructions include the guidelines that need to be followed in performing a particular task while procedure means the accepted ways of performing a particular task. Procedures have a beginning and an end and should be strictly followed to achieve the desired outcome. Simply put: When a company documents its QMS, it is an effective practice to clearly and concisely identify their processes, procedures and work instructions in order to explain and control how it meets the requirements of ISO 9001:2015. A procedure, on the other hand, describes: Don't use MS Word or Google Docs, and don't use flowcharts. Nobody is going to consult it! The difference between policies and procedures in management are explained clearly in the following points: Policies are those terms and conditions which direct the company in making a decision. It’s consensually arrived at, written down, and consistently applicable. This is a question that can keep professionals arguing for hours; and that's because, although a lot of us think we know what a procedure or a process is, when we are asked to determine the difference we find that our definition for both is relatively similar. You have to use processes and procedures together, outlining process diagrams with procedural detail to implement the diagrams, showing the steps in the process to which the procedures refer. Your organization’s policies should reflect your objectives for your information security program. My take on this has evolved from looking at the definitions above to taking a process as being something that has inputs, outputs and activities and can be represented as a diagram - very much in line with the Triaster noun-verb methodology. As soon as a process that transforms inputs into outputs is repeatable, you have an opportunity to capture the process and procedure so that your staff knows what to do and how to do it. Moreover, processes are important. A procedure is a written set of instructions that describe the approved and recommended steps of a particular act or sequence of events (HIQA, 2008). Establishing the Fundamental Differences Between a Control & a Procedure. Even worse – nobody looks at flowcharts. So, how do you ensure that processes and procedures get followed? Process vs Procedure: What is the Difference? He or she may even provide a script for the interaction. Or you discover that there’s room for error in what you thought was a watertight process with sufficient procedural information. A procedure is a prescribed way of undertaking a process or part of a process. A procedure captures those elements and adds more information for functional responsibilities, objectives, and … So what are the key difference between processes, procedures and work instructions? Whereas, procedures are compiled only once and can be called again and again as needed without being compiled each time. He has a great deal of experience in developing Business Management Systems based around a variety of models including ISO 9001, TL 9000, ISO 14001, EFQM, Baldrige, CMMi, ITIL, RiskIT and CobiT 4.1 & 5. Process mapping allows you to model business improvement in your organisation in an easy, efficient way. Was quality not all you would like it to be? Sure, the customer isn’t going to come back, but the sales assistant has still done the job. It’s a competitive world out there, and if you want to outperform your competitors and win greater support for your business, you have to be better at what you do than they are. Are you interested in truly useful analysis of the latest trends in business tech and ops? I just mentioned representing inputs, outputs and activities in a diagram as being a process map. Process vs procedure: what is the difference? But if the person behind the counter follows a procedure that indicates the expected standard for customer interactions, the entire customer experience changes. This is a question that can keep, The A-Z Guide to Business Process Management, The Complete Guide to Continuous Improvement in Business, The Ultimate Guide to Business Process Mapping. You can invest months of your time, come up with a fat file with every process and procedure neatly documented, and guess what? And when it’s time to alter process flows and procedural criteria, all it takes is a small tweak. For full functionality of this site it is necessary to enable JavaScript. Differences between Processes, Procedures and Work Instructions. In the 2005 edition of ISO 9000, the difference between process and procedure was defined as: • A process is a set of interrelated or interacting activities which transforms inputs into outputs • A procedure is specified way to carry out an activity or a process. Your policies should be like a building foundation; built to last and resistant to change or erosion. To really understand the current processes and procedures in your organisation, you will need to capture them accurately. So what is the difference between process and procedure? Workflow vs Process: What's the Difference? A useful way of understanding the difference between process, procedures and work instructions (and not getting too caught up with the definitions) is by thinking about it in layers. Difference between Macro and Procedure. Perhaps you just think you’ve found a way to make the process more efficient. Por: Pedro Robledo, BPM process management expert Many people often confuse these three terms: business Process, Procedure, and Work Instruction.In fact, most people write work instructions and call them procedures, and define a procedure as a process. We our customers911 Washington Av, Ste 501, St. Louis, MO 63101. 08, Sep 20. It’s used by management to analyze the efficiency of their business. The procedure then becomes a description of how the activity is carried out; generally in text form.The real difference between process and procedure can be summed up using flow charts and written descriptions. Documentation Allows for Continuous Process Improvement. Terry Giles is a consultant for TerryAG Consultancy. An SOP is a procedure specific to an operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just your own standards for running your business. However, the customer is happy because the quality of the order-placing experience was so much better. So, putting it more bluntly… While documenting processes and procedures is one thing, enforcing them is something completely different. Many people don't understand the difference between process, procedure, policy, and work instructions and use the terms interchangeably. Both are, of course, intrinsically linked. Talking from the Trenches is published once every 2 weeks by Tallyfy and it's unmissable. This should give you a complete understanding of how to set up all three items for your business.You’ll be on your way to operating more efficiently, which should lead to even more success. Procedure: A standardized, non-optional regulation that can’t be changed on a whim. For example, a procedure on infection control will provide step by step instructions on how to control infection. Did someone make a mistake? After that, the staff springs into action, cooks the patty, prepares the hamburger roll and serves the finished hamburger up to the client. Are you looking to document and run your processes? 14, Apr 20. So, to make it easier, you can look at the difference between a process and a procedure as “what” versus “how.”A process consists of three elements: 1… This article briefly analyzes the two concepts, procedures and work instructions. It is key to understand your project well enough to outline what phases your team needs to successfully complete their required parts and overall how to write a procedure. As an organization prepares for its first comprehensive Service Organization Controls (SOC) audit, the board of directors and other personnel involved will undoubtedly want to approach the situation with a firm understanding of the entire process and all the terminology associated with it. The work instructions, the process and the procedure can sometimes be confused with each other by misuse of language or ignorance. Work Instructions – tell you how to do something. For a process, a simple workflow diagram would do. It’s a must-do. The procedural level can be thought of as a detailed breakdown of a step in the process. In the burger joint examples, there can be many procedures such as preparing the burger, wrapping it, taking the order and managing the payment. Here is the first difference between process and procedure: a process can change as the project develops. The difference between processes and procedures can be summed up as breadth and depth. A standard operating procedure (SOP) is a prefect example of a procedure; a SOP offers detailed instructions on how to perform a routine business activity. Continuous improvement is essential to the profitability of your business – and even its survival. Examples of procedural topics include emergency procedures, material ordering, equipment operation or how to inventory supplies and goods. 7. This is probably open to all sorts of debate, but it works for me. Download this Process Mapping Shapes guide to learn how you can improve your processes and procedures... hbspt.cta._relativeUrls=true;hbspt.cta.load(744854, '16a778c2-6d39-4b4c-886f-aa2e45f2547c', {}); Don't forget to comment below to tell us what you thought of this article or voice any questions you'd like answered on future articles - and please share via the social media buttons below if you found this article helpful. While it’s great for your staff to have an overview of complete processes and procedures to see how they fit into the picture, what really matters is what each person is busy with right now. At a glance, the two might seem confusing, as they both refer to the same activities being carried out. You now have an opportunity to revisit the process or procedure that isn’t working well and figure out how to improve it.